One of the things people can do online is writing reviews of businesses and contractors they have had experience with. Then, other people can look at the feedback to determine whether they want to hire that company.
These days, it seems that everything is done online. From shopping to homework, there’s a website for that! One of the things people can do online is writing reviews of businesses and contractors they have had experience with. Then, other people can look at the feedback to determine whether they want to hire that company. When you’re searching for a contractor, looking at online reviews is the easiest way to narrow down your search. Just remember a couple of key factors.
Beware of Bragging
If a contractor posts reviews of their company on their actual website, they will naturally post the most positive ones. When searching for reviews, check sites like Google, Facebook, Yelp, and Angie’s List. You will likely find more equal reviews on these sites. Contractors can’t delete reviews that are posted on these sites, so you are more likely to get a better picture of their services.
Company’s Response to Negative Reviews
How a company responds to negative feedback can be just as, if not more, telling than the actual feedback itself. If you see a negative review, look at it to see how the company responded to that type of feedback. If the response was less than professional, it could mean that the contractor is not as professional as you would want them to be.
Finding a Middle Ground
Beware of extremes. While it is nice that a customer felt the need to gush over how amazing a company is, these types of reviews don’t usually say much about the quality of specific services. Conversely, reviews that say a customer had the worst experience of their lives are seldom helpful, either. Pay close attention to the reviews that actually give some detail about the polite-ness of staff and/or technician(s) and the actual service that was performed. These will give you the most useful information.
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Are you looking for a quality electrician in Maryland, Washington DC, Southern Pennsylvania, or Northern Virginia? Take a look at TriStar Electric’s online reviews and ratings on Angie’s List, Yelp, Google, Facebook, Better Business Bureau of Greater Maryland, and Better Business Bureau Greater Mid-Atlantic. You can also follow us on Facebook, Twitter, LinkedIn, Pinterest, and YouTube!