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Troubleshooting Your Back Up Generator

Troubleshooting Your Back Up Generator

When you have a stand-by generator installed for your home, you want it to be good in ready when it is needed.

When you have a stand-by generator installed for your home, you want it to be good in ready when it is needed. Sometimes, the sensitive computer will show error codes for really small things. Luckily, we’ve assembled this handy guide to help you figure out what’s going on quickly and painlessly.

How to Reset the Computer in Newer Generators (With digital controllers)

Place the auto/off/manual switch to off.

Hit enter (pause)

Hit enter

Place the auto off manual switch back to auto

How to Reset the Computer in Older Generators (With LED lights on the controller)

Place the auto/off/manual switch to off

Wait 10-15 seconds

Place the auto off manual switch back to auto

Common Error Codes and What to Do (If codes persist please call for service)

Low oil – Add oil (Mobil 1 5w30 synthetic) slowly until dipstick reads close to full. Do not overfill.

Over crank – If running on propane make sure you have at least 30% in tank, perform computer reset.

Over speed – Perform computer reset.

Under speed – Perform computer reset.

Under voltage – Perform computer reset.

Changing the Exercise Time

In newer generators- There is a flow chart in your manual that explains the steps in detail.

In older generators- The exact steps for this process tend to vary slightly depending on what model you have. These instructions can be found on your generator directly above the auto/off/manual switch.

The Yellow Maintenance Light on Newer Generators

First of all, don’t panic. The yellow lights are built in to ensure you remember to have routine maintenance performed on the unit – see our maintenance contract information here. To make this go away you switch the machine to off. Hit enter twice slowly, and then switch the machine back to auto. The yellow light will come on once or twice a year with a different message. If you see a red light however call us immediately so we can have it looked at before an outage occurs.

Check Your Generator Before the Storm

  • Make sure your green status indicator light in/on the generator is on or the display in the generator says ready to run.
  • Make sure you have extra oil on hand (Mobil 1 brand 5W30)

Safe Operation Tips During a Storm

  • Make sure the generator is free of limbs and debris as these can obstruct airflow and cause other hazardous situations.
  • Make sure the generator is not becoming submerged in water. If the water level begins to rise around the generator DISABLE IT IMMEDIATELY! Failure to do so can cause life threatening situations.

In Case of Emergency

While TriStar Electric does not offer 24-Hour Emergency service, we do offer priority service to our customers who have a maintenance agreement.

Call TriStar Electric for Generator Maintenance or Installation Today!

No matter the job, big or small, the professionals at TriStar Electric will be happy to discuss your project and answer any questions or concerns you may have. We offer free in-home consultations, plus an after-hours and emergency phone line for advice or service!

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This entry was posted on Friday, September 15th, 2017 at 8:07 pm. Both comments and pings are currently closed.

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